| A | B |
|---|
| Personal business letter | A letter from an individual not a company |
| Salutation | Greeting |
| Complimentary closing | Phrase at end of letter |
| Top margin of a letter | 2" |
| Return address | Sender's address |
| Letter address | Address of person receiving letter |
| Ms. | Title to use for a woman if you don't know if she is married |
| Mrs. | Title for a married woman |
| To Whom It May Concern | Acceptable salutation if you don't know the name of a specific person |
| Reference initials | initials of the typist |
| QS | Quadruple space |
| Page Layout | Where margins can be changed |
| Block Style | All letter parts begin at left margin |
