| A | B |
|---|
| One of the factors that affect business image is Customer service. Select an example of customer service. | layaway |
| One of the factors that affect business image are the employees. Select an example of how employees should be. | ell trained, possess knolwledge if the product or services |
| One of the factors that affect business image location. Select an example of how the location should be. | safe and well lighted with easy access |
| Improving the image of company's employees? | nservice tranining to update |
| Business image is | perception or beliefs that people have about a business |
| Which activity would contribute to improving the customer service image of a company. | accepting store or major credit card |
| The quality of products | high,medium,or low |
| price of products | expensive and inexpensive |
| Layaway | Merchandise taken from stock and held in storage until customer pay for it. |
| Guarantees | refunds, credits and replacements |
