| A | B |
| professional distance | a healthy balance in worker-patient relationship |
| proper hygiene | cleanliness of hair, hands, nails, clothing, and shoes |
| competency | skilled and able to complete a specific task |
| dependability | the ability to follow thru on obligations without remiders |
| responsibility | ability to work without constant supervision |
| empathy | the ability to understand another's thoughts, feelings, and behavior |
| philosophy of individual worth | belief that every human being has worth |
| prejudice | preformed feelings or thoughts, usually negative, about a person based on his/her group, culture, or ethnicity |
| continuing education units | credits granted for certain types of learning after completion of formal education |
| resume' | written summary of professional qualifications |
| portfolio | collection of professional accomplishments, educationall achievements, and work history |