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ESOL 3: Conflict Resolution vocabulary words

Please try to match the word with the correct definition or synonym.

AB
conflictdisagreement between two or more people or a disagreement you have within your own mind
productivepositive, effective way of resolving a problem
destructivenegative, ineffective way of resolving a problem
avoidancethe process of trying not to deal with someone or something
confrontationa hostile, argumentative situation (sometimes verbal; sometimes physical) between two people or groups of people
resolvefix; make better; find an acceptable solution
escalateto become greater; increase
abandonedleft alone; discarded
rejectedrefused to accept something or someone
negotiationdiscussion and arrangement of the terms of an agreement
mediationthe process involved when a third party helps two people or groups of people resolve their problems
put downinsult; mean remark
confidentialprivate; secret; something not to be discussed among others
disputefight; argument; conflict; confrontation; disagreement; debate
conflict resolutionthe process of resolving a problem or dispute
techniquemethod of procedure; how something is done
alternativeanother possible choice or solution
clarifyingmaking something clearer or easier to understand
problem solvingasking questions; brainstorming; figuring out the answer or solution to a problem
cause and effectthe reason something happens and the end result of it happening


Walt Whitman High School
MD

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