| A | B |
|---|
| manager | person who coordinates the people, processes, and other resources of your operation on a daily basis |
| strategic plans | plans that map out a business course for the next 3-5 years |
| tactical plans | plans that focus on a period of one year or less |
| operational plans | plans that address short-range objectives for the implementation of tactical plans |
| quality control programs | a check for quality that is built into the production process to make sure products meet certain standards |
| situational management | the use by managers of whichever leadership style their circumstances dictate |
| time management | the process of allocating time effectively |
| conceptual skills | skillls that help one to see the relationship among the parts of the enterprise and to visualize its future |
| working management plan | a plan that serves as a reference point for making short-term decisions |
| tactical marketing objectives | marketing objectives that a business plans to reach within one year |
| organizational structure | explanation of how the departments in a business relate to each other |
| total quality management | a style of management based on customer satisfaction |
