| A | B |
|---|
| GDS | global distribution system |
| PNR | passenger name records |
| PNR includes | traveler name, flight number |
| RESCOM | Reservations Committee |
| RESCOM goal | to standardize reservation standards and procedures |
| GDS | global distribution system (4) |
| Galileo | best known GDS |
| Amadeus | partners with Group Travel Planet |
| Worldspan | hosts data for Delta and Northwest Airlines |
| Worldspan | specializes in low fare search capabilities e-Pricing |
| e-commerce | online purchasing |
| protocols | rules such as reliable processing and customer protection from fraudulent purchasing |
| B2B | business to business |
| realtime data | updated every 100 millisecond |
| 90% | # of credit card transactions online |
| P2P | person to person, usually via email |
| e commerce site | should be customer friendly, not too difficult to get through |
| id bar | identifies the site |
| navigation bar | menu list allowing user to access other sections of site |
| search engine | indexes web pages, for easy search with key words |
| search engine optimizer | where customer will see company web site as top 5 on search engine results |
| web business | may pay search sites to dispaly its ad when certain keywords are entered by customer |
| metatags | keywords hidden in coding of a site's home page |
| consolidators | comapnies that buy in bulk from travel suppliers and sell at a discount |
| aggregators | metasearch sites |
| metasearch sites | allow customers to easily comparison shop |
| private branch exchanges | internal phone systems |
| telecommunications room | houses main distribution frame |
| telecommunications room | operates and connects all hotel technology |
| backbone | cabling needed to connect the main distrbution frame to the intermediate d. frames |
| most hotels internet services | set up to accommodate common computer set-ups, no setting changes are needed |
| gift cards in restaurants never redeemed | 5-10 percent |
| gift cards not redeemed at hotels | 10-20 percent |
