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Java Games: Flashcards, matching, concentration, and word search. |
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Working Smart Chapter 8 - Applying Communication Skills
To be completed after reading and studying Chapter 8
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| A | B |
|---|
| Client | Customer |
| Computer Hardware | Physical Equipment |
| Computer Literacy | Knowledge of Computers |
| Computer Networking | Connecting Computers Together |
| Computer Software | Programs |
| Inflection | Emphasis in Speech |
| Consumer | User of goods and services |
| Customer | Buyer of goods and services |
| Customer relations | Proper treatment of a customer |
| Income | Money received |
| Incoming Calls | Calls from outside the business |
| Inflection | Emphasis in speech |
| Instruciton | Directions or information |
| Modulation | Pitch, tone & volume |
| Outcome | End result |
| Patient | Medical customer |
| Supplier | Seller |
| Smile | Be Happy |
| Etiquette | Proper conduct |
| Voice | How you sound. |
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