| A | B |
| leadership | providing direction and vision |
| initiative | taking action to get things done. |
| human relations | the ability to communicate with people. |
| integrity | holding to principles like honesty, loyalty, and fairness |
| autocratic leadership | a leadership style in which one person runs everything and makes all decisions without consulting others |
| democratic leadership | a style of leadership in which managers work with employees to make decisions |
| free-rein leadership | a style of leadership in which managers and employees are given goals and then left alone to get their jobs done |
| delegating | giving employees the power to run things and make decisions |
| self-managed teams | work groups that supervise themselves |