| A | B |
| e-workforce | the people that work with computers while doing business |
| digital workflow | a system that links all the steps in a process digitally |
| start-ups | business just starting out/up |
| e-commerce | business conducted on the internet |
| e-tail | a busines that sells retail products over the internet |
| multi-channel retailer | a company that uses several means to sell products |
| bricks-and-mortar | another name for a business's stores & warehouses |
| clicks-and-mortar | another name for a business operation that uses the internet in addition to traditional stores or warehouses |
| e-tickets | an electronic ticket |