| A | B |
|---|
| medical emergency | may be life threatening |
| co-payment | pt portion payment of bill |
| No Show | pts no call to cancel appt |
| receptionist | greet pt file schedule |
| fascimile | machine to send info via phone line |
| demographics | descriptive info of pt |
| overbooking | overlapping of pt in time slot |
| charge slip | super bill or encounter form |
| collating | organize all info on pt for provider |
| record collate | day b4 pt seen |
| shifting blame | an insincere statement |
| registration forms | new pt info 1x process may be mailed |
| one | max phone time allowed |
| Open/close | MA duties |
| twenty | acceptable pt wait |
| two | answer phone by __ ring |
| off shoulders/tie back | hair should be |
| receptionist duties | pull charts/appts/doc no-show/update demographics |
| super bill | TX given ICD-9, CPT, name, PT ID Receipt |
| document | no show with date/appt time |
