| A | B |
|---|
| Services | Actions performed for a consumer by an organization or a person. |
| Consumer | Anyone who uses goods and services. |
| Responsibilities | duties; obligations |
| Goods | Material possessions to buy and use. |
| Consumer Education | Educating consumers about goods and services |
| Redress | To make a wrong right. |
| Consumer Responsibility | To seek and use information |
| Consumer Responsibility | To make intelligent choices |
| Consumer Responsibilty | To make legitimate complaints. |
| Consumer Responsibility | To follow directions. |
| Consumer Right | To choose |
| Consumer Right | To be heard |
| Consumer Right | To redress |
| Consumer Right | To consumer education |
| Consumer Right | To safety |
| Consumer Right | To be informed |
