| A | B |
| memo | correspondence written to people within the same business or organization |
| email | has replaced the memo in many circumstances |
| margins | 1 or 2 inch for top |
| date | guide word that must be spelled out |
| headings or guide words | TO |
| TO | addressee(s) |
| FROM | sender(s) or author(s) |
| DATE | date memo was written |
| SUBJECT | brief description of memo content |
| body | message of memo |
| special notations | optional - attachment or copy notations |
| attachment notation | optional - indicates another document is attached |
| copy notation | optional - indicates memo was sent to others |
| headings or guide words | most often keyed in ALL CAPS and bold |
| enclosure notation | used if a document accompanies a memo |
| vertically aligned | information to the right of the guide words should be |
| templates | forms that have been designed so that one can move from one data entry area to the next and fill in necessary information |
| email address list | names and email addresses of persons one corresponds with on a regular basis; entered in the TO line |
| email copies | copies sent to additional people of the same message |
| Cc | courtesy copy - recipient knows message has been sent to others; aka carbon copy |
| Bc | blind courtesy copy - recipient does not know message has been sent to others; aka blind carbon copy |
| attachments | allows one to electronically send documents such as reports |
| forward | this option allows one to send the entire email message to others |
| reply | this option enables one to reply quickly to email messages with the original message included |