| A | B |
|---|
| Client | One whose needs are met by a professional. |
| Professional | One who works in a profession such a human services. |
| Active listening | Attentive, responsive, and receptive, when another speaks. |
| Adaptability | Ability to change as situations require. |
| Body language | Communicating messages with the body through facial expression, gestures, and posture. |
| Critical thinking | Ability to think and respond quickly in any situation. |
| Leadership | Ability to influence others toward positive action. |
| Perserverence | Determination, willingness to keep trying. |
| Productivity | Ability to produce high quality work in a minimum of time. |
| Self-direction | Initiaitive; ability to work effectively with minimal supervision. |
| Social responsiblity | Showing accountability for the well-being of others |
| Team focus | Emphasis on group needs rather than on individual needs |
| Team-oriented | Attentive to group needs |
| Vision | Insight into the future; ability to have a clear view ahead |
