| A | B |
|---|
| communication | process of sending and receiving messages between people |
| verbal communication | sending messages with words |
| nonverbal communication | sending messages without words |
| "I" messages | communicate how you feel and what you think |
| body language | a person's posture, facial expressions, getures, and way of moving. |
| eye contact | direct visual contact with another person's eyes |
| mixed messages | when your words and body language don't communicate the same thing. |
| assertive | expressing ideas and opinions firmly and with confidence |
| passive | Keeping opinions to yourself and giving in to the influence of others |
| agressive | Being overly forceful and pushy to persuade others to their point of view |
| feedback | A listener lets a speaker know that he/she is trying to understand the message being sent |
| active listening | Concentrating on what is said, so that you understand and remember the message |
