| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions |
| Civil Rights Act of 1964 | Gave the government a strong legal tool to prevent job discrimination |
| Conflict | A clash between hostile or opposing elements, ideas or forces |
| Conflict Resolution | A problem-solving strategy for settling disputes |
| Constructive Criticism | Criticism that is presented in a way that can help you learn and grow |
| Cross-Functional Team | A group of people from different departments or areas working together |
| Defensiveness | Putting up an emotional guard against negataive opinion |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance |
| Diversity | Variety |
| Etiquette | Having good manners in your dealing with people |
| Ethics | The principles of conduct that govern a group or society |
| Feedback | A listener's response that tells a sender that the message is understood |
| Functional Team | A group of people from one department or area working together |
| Initiative | Doing what needs to be done and doing it without being told |
| Integrity | Following a strict code of conduct or standard of values |
| Interpersonal Skills | Skills that promote relationships with other people |
| Leadership | Inspiring and influencing others |
| Mediation | To act as an intermediary, to work with opposing sides in order to resolve a conflict |
| Memo | An informal correspondence written within an organization |
| Negative | Not constructive or helpful |
| Non-Verbal Communication | Communicating without the use of words |
| Professionalism | Handling problems and criticism gracefully and maturely |
| Punctual | Being on time |
| Self-discipline | Training of oneself |
| Self-Management | Doing the things necessary to build a better career |
| Sexual Harassment | Any unwelcome behavior of a sexual nature |
| Stereotype | An oversimplified and distorted belief about a person or group |
| Tact | The ability to say and do things in a way that will not offend another person |
| Team | A group of people who work together to set goals, make decisions, solve problems, and put ideas into action |
| Verbal | Communicating with words |
