| A | B |
|---|
| Ergonomics | The study of the relationship between people and their work environments |
| Modular Design | Workstations that are made of parts that can easily be taken apart, rearranged, andput back together are made by |
| Partitions | Some workstations are divided by ______________ for privacy. |
| Workstation | The _________________ is the area that holds equipment and other work-related materials and is also where an employee works. |
| Office Flow | The _____________ in an office revolves around the processing of information. |
| Organizational Makeup | Employees in positions of authority are noted by the __________ of an office. |
| Safety Hazard | A chance of being injured on the job is a __________ |
| Service-producing industries | Banking, insurance, health care, and education are considered |
| Replacement needs | Filling job openings because people leave occupations is known as filling |
| Back-office jobs | Jobs with very little or no public contact are known as ___ |
| Employment Development Department | In some states the unemployment department is known as the ___. |
| Civil Service Jobs | Government jobs |
| Occupational Outlook Handbook | The___ is a handbook published by the Department of Labor |
| Full-time work schedule | a standard 40-hourweek |
| Temporary office workers | Worker who work for short periods of time at various companies |
| Self-realization | Realized all important goals and aspirations. |
| Negative attitude | Mental positions or emotional posture resulting in behavior that is unpleasant, indifferent, seldom smiling |
| Self-talk | All the negative and positive thoughts we have about ourselves |
| Esteem | Concept implying that you are valued by yourself and others |
| Positive attitude | Mental position resulting in behavior that is pleasant, interested in others, and often smiling |
| Self-concept | What we believe about ourselves |
| Work ethic | Idea that everyone should do his or her share and make a contribution to society through working |
| Values | 8. Things a person believes are important |
| Work | 9. Exertion or effort directed to produce or accomplish something |
