| A | B |
| self-esteem | how you perceive your self-worth or value as a person |
| initiative | process of taking action & doing what needs to be done w/o being asked |
| time management | process of budgeting time to accomplish tasks on a certain schedule |
| assertiveness | standing up for what you believe |
| flexibility | behavior that allows you to adapt to changing circumstances |
| ethics | basic values & moral principles that guide the behavior of individuals and groups |
| equity | concept of equal rights and opportunities for everyone |
| negotiation | process of working w/diff parties to find a resolution to their conflict |
| empathy | an understanding of a person's situation or frame of mind |
| teamwork | work done by a group of people to achieve a common goal |
| cross-training | process that prepares a team member to do many diff. activities |
| consensus | decision on which all members of the team agree |
| agreement | specific committment each member makes to the group |