| A | B |
|---|
| communication | the process of transferring a message from the sender to the receiver |
| morale | attitude or mental state of an employee with respect to his/her job and the business for which he/she works |
| motivation | reason that an employee behaves a certain way; different ways of enrouaging him to behave as the employer prefers |
| productivity | measure of an employee's average output per hour during a specified period of time |
| commission plan | productivity pay plan that pays employee a percentage based on his total volume of sales within a given period. |
| Piece-rate plan | productivity pay plan that pays employee a set or fixed dollar amount for each unit produced within a given time period. |
| combination plan | aka bonus plan. Productivity pay plan that pays the employee a salary or hourly wage and also offers an additional bonus amount for exceeding quotas or goals. |
| Maslow's Hierarachy of Needs | A theory that human needs are arranged in a hierarchy and must be fufilled in the oprder of importance to the individual. |
| McGregor's Theory X and Theory Y Managers | Identifies two types of managers and the assumptions each makes about employees |
| Theory X manager | Assumes employees have to be forced to work and positive reinforcement is not effective |
| Theory Y Manager | Believes that the value of work, recognition, and a need for responsibility are motivating factors for employees |
| Herzberg's 2 Factor Theory | employee behavior affected by motivational factor and hygiene factor |
| hygiene factor | routine provision for employees such as good working conditions, fair salaries, status and consistent business policies. |
| motivational factor | work itself and opportunity for advancement and recognition. |
