| A | B |
|---|
| Be Calm | Get your emotions under control |
| Consider the Receiver | Think about who you are talking to as you plan your message |
| Ask for Feedback | Check that your listener understood your meaing |
| Be consistent | Make your words and non-verbals match |
| Body Language | Keep gestures small |
| Comfortable Distance | Maintain an arm's length |
| Choose Clear Words | Words should be easily understood; avoid slang/jargon |
| Timing | Make sure your listener is free to talk |
| Place | Provide privacy; limit distractions |
| Be direct | Tell it; don't hint |
