| A | B |
|---|
| Leader | An individual who gains the respect and cooperation of others to effectively accomplish a given task. |
| Leadership | The ability to achieve goals by influencing others. |
| Leadership Style | The way a manager relates to employees in order to accomplish goals. |
| Human Relations | The way people get along with one another. |
| Expert Power | A manager who has a high level of skill and knowledge that is respected by employees will be able to influence the behavior of those employees. |
| Identity Power | Employees who respect a manager will do what the manager asks in order to be identified with and accepted by that manager. |
| Position Power | As the employee’s boss, the manager has the authority to give the employee directions and expect compliance. |
| Reward Power | A manager has the ability to impact the personal and work life of an employee through control of such factors as pay increases, work schedules. |
| Ethical | : Knows the difference between right and wrong and does what is right. |
| Cooperative | Works well with others. |
| Stable | Consistent; dependable; not easily moved or disturbed. |
| Objective | Able to see both sides of a situation and gather all the facts before arriving at a decision. |
| Empathatic | Able to put oneself in another person’s place and see a problem from the other person’s viewpoint. |
| Confident | Trusts own judgment and ability to make good decisions. |
| Dependable | Consistent in performance or behavior; reliable. |
