| A | B |
|---|
| The retail sales approach that welcomes the customer | Greet Approach |
| The approach that will happen at the customers place of business in this kind of selling | Business to business |
| The retail sales approach that focuses on product | Merchandise Approach |
| Asking questions that cannot be answered with a yes or no | Open-ended question |
| The retail sales approach that offers assistance | Service Approach |
| The purposes of approach are | To begin conversation, establish a relationship and focus on the product |
| Appropriate greeting in business to business selling is | a firm handshake, smile and good eye contact |
| When meeting a prior client, small talk includes | discussing customer's family, interests and/or hobbies or recent happening's in the company |
| When meeting a new client, small talk includes | Introduce yourself, share your experience briefly and discuss topics in the industry |
| Greet Approach | " Hi, How are you today?" |
| Service Approach | "What can I help you find today?" |
| Merchandise Approach | "I see you are looking at the Ipad, what questions do you have about it?" |
