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Chapter 10

Developing and Managing Products

AB
New Producta product new to the world, the market, the producer, the seller, or some combination of these (six categories)
New-to-the-world products(New Product Catagory) products that create an entirely new market (smallest category of new products)
New Product Lines(New Product Catagory) Products, which a firm has not previously offered, allow it to enter an established market (eg. Disney introduced fragrances for boys 4-11 branded Buzz Lightyear and Pirates of the Caribbean)
Additions to Existing Product Lines(New Product Catagory) New products that supplement the established line (eg. Wii fit)
Improvements or Revisions of Existing Products(New Product Catagory) Products "new and improved" that have either been significantly or slightly changed (eg. Heinz easy squirt ketchup bottle)
Repositioned Products(New Product Catagory) Existing products targeting new markets (eg. Harley Davidson tapping younger riders with newer, lighter bikes)
Lower-Priced Products(New Product Catagory) Products that provide similar performance to other products but at lower cost (eg. HP printer, color copier, scanner, fax machine combination)
Booz, Allen, And Hamilton's Success ActionsMake the long term commitment to innovation and new product development; Use a company-specific approach with a well defined new-product strategy at its core; Capitalize on experience to achieve and maintain competitive advantage; Establish an environment (MGMT style, organizational structure, and top MGMT support) conducive to achieving company-specific new product and corporate objectives
New Product Development Process1. New Product Strategy 2. Idea Generatoin 3. Idea Screening 4. Business Analysis 5. Development 6. Test Marketing 7. Commercialization
1. New Product Strategy(Product Development Step) a plan that links the new product development success with the objectives of the marketing department, the business unit, and the corporation
2. Idea Generation(Product Development Step) ideas com from: Customers, Employees, Distributors, Competitors, Vendors, R & D, and Consultants
Product DevelopmentGoes beyond applied research by converting applicaitons into marketable products
Product Modificationcosmetic or funtional changes to existing products
4 types of R & DBasic Research, Applied Research, Product Modification, Product Development
Brainstorminggetting group to think of unlimited ways to vary a product or solve a problem
3. Idea Screening(Product Development Step) Eliminate the bad ideas and those ideas that are inconsistent with the company's new-product strategy (includes concept tests)
Concept Testto test o evaluate a new product idea, usually before any prototype has been created
4. Business Analysis(Product Development Step) stage 2 of the screening process where preliminary figures of demand, cost, sales, and profitability are calculated
5. Development(Product Development Step) prototype is created and marketing strategies are outlined
Simultaneous Product Developmenta team oriented approach to new product development
Consumer Product Safety Act of 1972requires manufacturers to perform reasonable testing programs to ensure their products conform to established safety standards
6. Test Marketing(Product Development Step) limited introduction of a product and a marketing program to determine the reactions of potential consumers in a market situation
Simulated (laboratory) Market Testingthe presentation of advertising and other promotion materials for several products, includng a test product, to members of a target market
7. Commercialization(Product Development Step) the decision to market a product
Adoptera consumer who was happy enought with his exoerience with a product to use it again
InnovationA product that is perceived as new by the potential adopter
Diffusionthe process by which the adoption of an innovation spreads
Five Catagories of AdoptersInnovators, Early Adopters, Early Majority, Late Majority, Laggards
Innovators1st 2.5% of those who adopt products; eager consumers wanting to try new things almost obsessively
Early Adapters13.5% of adopters who are eager to try new things, but, unlike innovators, conform more to social norms and values (trend setters)
Early Majority34% of adopters who weigh pros and cons before adoptind a new product. Rely on group information.
Late Majority34% who adopt a new product because their friends all have them and they are pressured to conform; dominant characteristic is skepticism (Smyth with his Blackberry)
Laggardsfinal 16% of adopters who do not care about group norms. They are low in socioeconomic status and are suspicious of new products, thus marketers ignore them
Five Characteristics Influencing the Rate of AdoptionComplexity, Compatibility, Relative Advantage, Observability, Trialability
Product Life Cyclea concept that provides a way to trace the stages of a product's acceptance, from its introduction (birth) to its decline (death)
Product CategoryAll brands that satisfy a particular type of need (cars, soft drinks)
Introductory Stage(PLC Stage) full scale launch of a product on the market (high costs, negative profits)
Growth Stage(PLC Stage) Sales grow at an increasing rate, profits peak, and competitors enter the market; distribution becomes the main focus
Maturity Stage(PLC Stage) Sales increase at a decreasing rate, profits fall off and the market reaches saturation
Decline Stage(PLC Stage) Long run drop in sales



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