| A | B |
| Career Development Facilitator | A credential that a center director would want to obtain |
| Define the Target Population | First step in the Program Development Process |
| Objective | What you want you clients to achieve or learn |
| Measurable Objectives | Used to evaulate a program |
| Resources | Staff members, facilities, time, hardware, software, materials and expertise |
| Facilitation | Assist or motivate clients to participate in activities |
| Career Center | Tangible place that houses resources for the career planning process |
| Virtual career center | Custom-made website that includes career services and resources |
| Target Population | Individuals who will receive services |
| Focus group | 6 to 12 people judged to be representative of target population |
| Case management | process of assuring that services are offered to a client |
| Group facilitation techniques | Positive reinforcement, asking questions regarding material content, using good attending skills |
| Instruction | Teaching clients specific knowledge skills |