| A | B |
|---|
| management | planning, organizing & controlling available resources to achieve company goals |
| vertical organization | heirarchical, up-&-down organizational structure in which the tasks & responsibilities of each level are clearly defined |
| middle management | managers wh implement decisions of top managers |
| supervisory-level management | managers who supervise the activities of employees who carry out tasks determined by middle & top management |
| top management | managers who make decisions that affect the whole company |
| horizontal organization | top management shares decision making w/self-managing teams who set their own goals & make own decisions |
| empowerment | encouragement of team members to contribute and take responsibility for the management process |
| planning | setting goals & determining how to reach them |
| organizing | establishment of a time frame in whic to achieve a goal, assigning employees to the project, & determining a method for approaching the work |
| controlling | the process of setting standards & evaluating performance |
| mission statement | brief paragraph-describes the ultimate goals of the company |
| remedial action | using preventive or corrective discipline to encourage appropriate workplace behavior |
| exit interview | arranged by the HR dept. when an employee leaves a company |
