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Java Games: Flashcards, matching, concentration, and word search. |
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| A | B |
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| Let them | speak. |
| Give a | response. |
| Ask | questions. |
| Be | succinct. |
| Avoid | jargon. |
| Set | expectations. |
| Remain | calm. |
| The goal is | the solution. |
| Diffuse | customer anger. |
| Practice | assertive communication. |
| Greet the customer | politely. |
| Involve the customer | in the solution. |
| Always establish | eye contact. |
| Maintain a polite | and positive attitude. |
| Never criticize | or blame. |
| Don't argue or | become defensive. |
| Never interrupt | a customer talking. |
| Avoid being | judgemental. |
| Keep all information | confidential. |
| Don't take | phone calls. |
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Luke's Home School German |
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