| A | B |
|---|
| Agenda | a listing of events – reports and discussions – to take place during a meeting and the topics to be covered. |
| Appendix | a section of a report that contains supplementary information, such as charts, graphs, or tables, and that usually follows the body of a business report. |
| Attachment notation | a notation used in place of the enclosure notation when something is stapled or attached to a letter or memorandum. |
| Bibliography | a listing of all sources used to write a business report; usually appears at the end of the report. |
| Block letter format | The format in which an entire letter is keyed even with the left margin. The letter format most commonly used is industry. |
| Body | in a business letter, the major part, consisting of paragraphs that provide the reason for the letter. |
| Closing | in a business letter, the part that follows the body. The two most common closings in a business letter are “Very truly yours” and “Sincerely.” |
| Default margins | Preset margins in a word processing program. |
| Enclosure notation | the word enclosure keyed at the bottom of a business letter to indicate that something is being enclosed or included with the letter. |
| Greeting | In a business letter, the part that follows the letter address and usually consists of the work dear followed by the name of the person receiving the letter. Also called the salutation. |
| Itinerary | a listing of travel plans that includes flight numbers, departure and arrival times and places, hotel accommodation information, and car rental information. |
| Leaders | Periods used across the space between a topic name and its page number in a table of contents. |
| Letter address | in a business letter, the part that follows the date and includes the name, title, company name, and address of the person receiving the letter. |
| Memorandum | a written document that is less formal than a letter and is sent to other employees within a company; it contains the headings To, From, Date, and Subject. Also called a memo. |
| Minutes | a record of who attended a meeting and what actually took place. |
| Mixed punctuation | the punctuation rule that in a letter, a colon is used after the greeting and a comma is used after the closing. The preferred punctuation rule in the business world. |
| Modified block letter format | the format in which the date and closing of a letter begin at the center of the page. |
| Open punctuation | the punctuation rule stating that in a business letter no punctuation is used after the greeting, and no punctuation is used after the closing. |
| Proofreaders’ marks | standard symbols that most office workers use on rough drafts of documents to show changes and corrections that need to be made to those documents. |
| Template | a preprogrammed software format for documents such as letters, memorandums, reports, brochures, etc. |
| Tickler file | a follow-up file that is arranged by dates and used to remind a person of important deadlines and work that is pending for a week, a month, or longer. |
