| A | B |
|---|
| Family Medical Leave Act | Allolws for time off to take care of family medical issues without risk of losing job. |
| Americans with Disabilities Act | prohibits discrimination against workers with disabilities. |
| Unemployment Insurance | Provides benefits to workers who have lost a job. |
| Equal Pay Act | forbids using different pay scales |
| Occupational Safety & Health Act | Ageny that sets and ebforces job safety standards. |
| Worker's Compensation | protect against loss of income due to injury on the job. |
| Equal Employment Opportunity Act | Equal employment opportunities nationwide. |
| Fair Labor Standards Act | forbids unfair treatment of employees |
| Social Security | Government program providing income for retirement, disability or family earning being reduced due to death. |
| Age Discrimination Act | banned unfair treatment of workers age 40 and over |
| Immigration Reform Act | employers cannot discriminate against worker who are US citizens but were born outside the US. |
| Civil Rights Act | ban against discrimination based on race or sex. |
| Accountability: | Willingness to take credit and blame for actions. |
| Civil Rights Act of 1964 | : Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity. |
| Conflict | A clash between hostile or opposing elements, ideas or forces. |
| Conflict resolution | A problem-solving strategy for settling disputes |
| Constructive criticism | Criticism that is presented in a way that can help you learn and grow. |
| Cross-functional team: | A group of people from different departments or areas working together. |
| Defensiveness: | Putting up an emotional guard against negative opinion. |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance. |
| Diversity | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together. |
| Etiquette | Having good manners in your dealing with people. |
| Ethics | The principles of conduct that govern a group or society |
| Feedback: | A listener’s response that tells a sender that the message is understood. |
| Functional Team | A group of people form one department or area working together. |
| Initiative | Doing what needs to be done and doing it without being told. |
| Integrity: | Following a strict code of conduct or standard of values |
| Interpersonal Skills | Skills that promote relationships with other people. |
| Leadership | Inspiring and influencing others. |
| Mediation: | To act as an intermediary; to work with opposing sides in order to resolve a conflict. |
| Memo: | An informal correspondence written within an organization. |
| Negative | Not constructive or helpful. |
| Non-verbal communication | Communicating without the use of wordsCommunicating without the use of words |
| Professionalism | Handling problems and criticism gracefully and maturely. |
| Punctual: | Being on time. |
| Self-discipline (control): | Training of oneself; correction or regulation of oneself for improvement. |
| Self-management: | Doing the things necessary to build a better career. |
| Sexual Harassment | Any unwelcome behavior of a sexual nature. |
| Stereotype: | An oversimplified and distorted belief about a person or group. |
| Tact | The ability to say and do things in a way that will not offend another person. |
| Team | A group of people who work together to set goals, make decisions, solve problems, and put ideas into action. |
| Verbal: | Communicating with words. |
