| A | B |
|---|
| communication | sending & receiving messages |
| body language | gestures & body movement |
| perception | how you select, organize and interpret information |
| feedback | response given to a message |
| gossip | talking about other people and their personal lives |
| conflict | any form of disagreement |
| prejudice | an opinion about people formed without facts or knowledge |
| compromise | an agreement in which each person gives up something in order to reach a solution |
| negotiation | the process of talking about a conflict and reaching a compromise |
| verbal communication | relaying information through the use of words |
| nonverbal communication | relaying a message by a means other than words |
| I statement | a 3 part statement in which you relay your feelings about a problem and offer a solution |
| mixed message | poor communication resulting of verbal & nonverbal communication sending different messages |
