| A | B |
|---|
| Autocratic | A leadership style in which managers maintain total control of the business operation |
| Controlling | The final function of management which compares expected results with actual performance |
| Democratic | A leadership style in which managers seek suggestions from employees |
| Directing | A function of management that conveys plans and assignments to employees |
| Laissez-Faire | A leadership style in which managers use a ‘hands off’ approach and allow employees to make their own decisions |
| Operational Plans | Short-term plans that include routine policies, rules, regulations and budgets for the day-to-day operation of the business |
| Organizing | A function of management which gives structure to job tasks and duties |
| Planning | The first step in management which involves determining business objectives |
| Strategic Plan | Long-range plans that indicate goals 3 to 5 years ahead |
| Tactical Plan | Plans that focus on a period of one year or less |
