| A | B |
|---|
| strategic planning | long term planning |
| operational planning | short term planning |
| matrix organization | combines workers into temporary work teams to complete projects |
| mission statement | short, specific statement of a business's purpose |
| vision | the company's reason for existing |
| goal | a specific statement of a result the business expects to achieve |
| schedule | a time plan for reaching objectives |
| standard | a specific measure against which something is judged |
| policies | guidelines used in making decisions |
| procedures | a list of steps to be followed for performing certain work |
| organization chart | a drawing that shows the structure of an organization |
| responsibility | obligation to do an assigned task |
| authority | the right to make decisions about assigned work |
| empowerment | authority given to employees to solve problems they encounter on their job |
| accountability | obligation to accept responsibility for outcome of assigned tasks |
| unity of command | means that no employee reports to more than one supervisor at a time |
| span of control | the number of employees that any one manager supervises directly |
| centralized organization | a few top managers do all the major planning |
| line and staff organization | managers have direct control over the units they supervise but also have access to staff specialists |
| decentralized organization | a business who divides into smaller operating units and unit managers have a lot of control |
