| A | B |
|---|
| closing the sale | the process of obtaining a positive agreement from the customer to buy |
| buying signals | The things customers do or say to indicate a readiness to buy |
| Trial Close | An initial effort to close a sale |
| Which close | A method of closing a sale that encourages a customer to make a decision between two items |
| Standing - Room Only - close | A method of closing a sale that is used when a product is in short supply or when the price will be going up in the near future |
| Direct close | cloing method in which a salesperson asks for the sale |
| Service close | Way to close a sale in which a salesperson explains services that overcome obstacles or problems |
| Suggestion selling | Method of selling in which the salesperson recommends additional goods or services to the customer |
| customer Relationship Management | identifying and understanding customers to form a strong,long- lasting relationship |
