| A | B |
|---|
| A series of selectable buttons in the service center/peregrine application that give the user an easy way to select/understand their functions | Toolbar |
| Is to supply a common housing for application-specific menus which provide access to such functions as opening files, interacting with an application, or displaying help documentation or manuals | Menu Bar |
| Changes the screen font | Format |
| Printing and exit options | File |
| Cut, Copy, Paste, Clear, and Spell Check functions | Edit |
| pertain specifically to formatted lists, including Export to Excel and Modify Columns | List Options |
| Provides information about Service Center, as well as help on specific field’s options – these vary by screen | Help |
| Provides Tile, Cascade, and Arrange Icons functions. Lists open screens; provides mechanism for easy navigation. Options – these vary by screen | Window |
| The view option will customize the Service Center interface, to include changes in appearance of the tool bar. Other useful personal options include: • Key Numbers will change the icons to function key prompts. • Active Notes can be turned on or off. Active Notes are used for monitoring group activity and will appear whenever someone works on any ticket assigned to your group. • Prompt for Save provides occasional pop up reminders to save information | View |
| Changes the Lists available options – these vary by screen | Options |
| located at the top of a screen, just below the Menu and Tool bars. The System Tray contains Field Buttons which vary by screen | System Tray |
| will be located in different screens/location within the service center/peregrine application. | group menu buttons |
| will be located in different screens/locations within the service center/peregrine application | queue buttons/inboxes |
| Updates the queue with the most current information. | Refresh |
| Accesses an Inbox (queue) based on a predefined search. | Switch Inbox |
| splays the active projects coordinated by your group(s). | Change/Request Project Queue |
| Searches for and populates related fields with validated information. (Also the F8 key and the notepad icon.) | Fill |
| Locates the requested information and any available related information (Also the F8 key and the magnifying glass icon.) | Find |
| Allows you to search for, create, and update information regarding the location of a client. | Locations |
| Displays all active calls for your group(s). | Call Queue |
