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Hess - IT Helpdesk - Module 3: Helpdesk Management Activity

This activity will be a review over Module 3

AB
Printing and exit optionsFile
Changes the screen fontFormat
Changes the Lists available options – these vary by screenOptions
Provides Tile, Cascade, and Arrange Icons functions. Lists open screens; provides mechanism for easy navigation. Options – these vary by screenWindow
Cut, Copy, Paste, Clear, and Spell Check functionsEdit
pertain specifically to formatted lists, including Export to Excel and Modify Columns.List Options
Provides information about Service Center, as well as help on specific field’s options – these vary by screenHelp
option will customize the Service Center interface, to include changes in appearance of the tool bar.View
is a series of selectable buttons in the service center/peregrine application that give the user an easy way to select/understand their functionsToolbar
is to supply a common housing for application-specific menus which provide access to such functions as opening files, interacting with an application, or displaying help documentation or manualsMenu bar
is located at the top of a screen, just below the Menu and Tool bars. The System Tray contains Field Buttons which vary by screenSystem Tray
Searches for and populates related fields with validated information. (Also the F8 key and the notepad icon.)Fill
Locates the requested information and any available related information (Also the F8 key and the magnifying glass icon.)Find
will be located in different screens/location within the service center/peregrine application.group menu
will be located in different screens/locations within the service center/peregrine application.queue buttons/inboxes
Displays the default queue.Starting Lists
Displays records for a specific clientProblem by Client



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