| A | B |
|---|
| Has 4 sub-tabs resolution, inventory update, journal updates, and additional information. | Activities Tab |
| The ______tab will provide the details around how the incident/problem ticket was resolved. | Resolution |
| Tab will provide in-depth details on the status/update, if the case isn’t resolved. | Journal Updates |
| Tab will show the details that where entered into by the contact (ticket creator). | Incident Details |
| Tab will show the details of the person who created the incident/problem ticket | Contact |
| Will show the details of the assign group who will be providing the resolution for the incident/problem ticket | Asset |
| Will show the details of the existing related record assign/attached to the incident/problem ticket. | Related Record |
| This Tab will allow a RC rep to see if there is any project/task open or related to this record | Project |
| This Tab will allow a RC rep to see if there are any incident/problem tickets open or related to this record | Incident/Problem |
| Not in use, since we use Contact Workspace | Call |
| Will show details around who open, last updated, closed, and/or re-open the incident/problem ticket | History |
