| A | B |
|---|
| Facial expressions or body movements used to emphasize an idea are called: | Gestures |
| When delivering a speech to a group, you should: | Have the entire speech before you |
| What conveys as much as what you say when making a technical presentation? | Appearance |
| The effectiveness of an extemporaneous technical presentation is determined by the: | Topic coverage |
| What forms the framework of a speech? | Outline |
| What are the three basic parts of a speech or presentation? | Introduction, body, conclusion |
| What allows all members to voice their opinions without the group having to reach an agreement? | Weighted voting |
| What is the first step in the problem solving process? | Identify the problem |
| What is the final step in the problem solving process? | Check the solution |
| Why is it beneficial for a group to follow the problem-solving process? | Satisfies internal customers before external customers |
| What technique can be used to chart the steps in a project and the order in which they will be done? | Flow charts |
