| A | B |
|---|
| Active listening | A restatement of the sender’s totals communication to help the sender understand the message as the receiver views it. |
| Communication | The sending and receiving of information. The communication process includes a sender and a receiver. |
| Downward communication | Communication that follows the organization’s formal chain of command from top to bottom. |
| Feedback | Verbal and nonverbal responses that the receiver gives by further communicating with the original sender or another person. |
| Filtering | The tendency for a message to be watered down or halted completely at some point during transmission. |
| Grapevine | The transmission of information by word of mouth without regard for organizational levels. |
| Lateral communication | horizontal communication that occurs between departments or functional units, usually as a coordinating or problem-solving effort. |
| Previewing | In effective reading, the practice of scanning the selection, looking for main points, and discovering how the material is organized. |
| Secretary’s Commission on Achieving Necessary Skills (Scans) | a commission formed in 1990 for the purpose of defining the know-how needed in the modern workplace and considering how this know-how is best assessed. The commission was made up of representatives from business, unions, government, and schools. |
| Upward communication | Feedback of data or information from lower levels in an organization to upper management levels. |
| Workplace literacy | A condition in which workers have the basic skills, such as reading and writing skills, to perform assigned tasks satisfactorily. |
