| A | B |
|---|
| Alternative work systems | Nontraditional working arrangements that include office sharing, job sharing, flextime, and telecommuting. |
| Cross-functional teams | the reengineering approach of using disparate employees working together in a way that makes them aware of changes that may affect their jobs. |
| Customer | An individual inside or outside and organization who depends on the output of its efforts; anyone who receives the work completed. |
| Empowerment | The act of giving employees closest to the customer the authority and tools required to make many independent decisions. |
| Horizontal organization | a company that has a skeleton group of senior executives at the top in traditional support functions such as finance and human resources, with everyone else working together in cross-functional teams that perform the core processes such as production and sales. |
| Portable skills | Abilities that can be used in new situations. |
| Reengineering | The stem-to-stem redesign of the way a company works. |
| Technology | An aid to make a task easier by the use of equipment and procedures to create, process, and output information. |
