| A | B |
|---|
| communication | the exchange of information between a sender and a receiver |
| customer relations | the use of communication skills to meet the needs of customers and clients |
| purpose | overall reason or goal |
| audience | anyone who receives information |
| subject | main topic or key idea |
| pronunciation | the way a word's vowels and consonants are spoken and how its syllables are stressed |
| enunciation | the speaking of each syllable clearly and separately |
| intonation | the rising and falling tone or loudness of your voice |
| active listening | listening and responding with full attention to what is being said |
| e-mail | message sent over the Internet |
| memo | internal company document that announces important information |
| fax | document sent by computer or over phone lines |
| business letter | official printed letter that communicates especially important information |
| outlining | helps you organize your ideas |
| free writing | writing everything that comes to mind |
| previewing | reading key parts of a written work that help you predict its content |
| skimming | reading quickly through a book or document to pick out key points |
| jargon | the technical terminology or characteristic idiom of a special activity or group |
| infer | derive as a conclusion from facts or premises |
| generality | broad statement |
| crucial | of extreme importance |
| cite | quote by way of example, authority, or proof |
| conflicts | disagreement, dispute, or the competitive or opposing action of incompatibles |
