| A | B |
|---|
| autocratic | a leadership style in which manager maintain total control of the business operation |
| controlling | the final function of management which compares expected results with actual performance |
| democratic | a leadership style in which managers are open to new ideas and seek suggestions from employees |
| directing | a function of management that conveys plans, assignments, and instructions to employees |
| laissez-faire | a leadership style in which managers use a "hands off" approach and allow employees to make their own schedule |
| operational plans | short-term plans that include routine policies, rules, regulations, and budgets for the day to day operation of the business |
| organizing | a function of management which gives structure to job tasks and duties |
| planning | the first step in management which involves determining business objectives and how to reach desired results |
| strategic plan | long-range plans that indicate goals 3 to 5 years ahead |
| tactical plan | plans that focus on a period of one year or less |
