| A | B |
|---|
| Forming | When a team first gets together |
| Storming | When a team re-structures |
| Norming | When a team becomes stable and starts to work together |
| Performing | When a team works effectively together |
| Actual productivity | Teams result |
| Potential productivity | Teams possible performance |
| Faulty processes | Things that go wrong |
| Steiners model of group effectiveness | Actual productivity = potential productivity - losses due to faulty processes |
