| A | B |
|---|
| Stages of Dying | Denial, Anger, Bargaining, Grief, Acceptance |
| hospice | National program that offers medical care and support to patients and family members dealing with a terminal illness and the loss of a loved one. |
| licensure | Credentialing sanctioned by the government; makes it illegal for individual who is not licensed to practice |
| Clara Barton | founder of American Red Cross |
| Florence Nightingale | founder of nursing |
| Hippocrates | Father of Medicine |
| medical privileges | When a physician has rights to practice medicine at a hospital, including sending their pts there |
| HMO or Health Maintenance Organization | prepaid health plan that has been in existence the longest of all managed care plans. |
| Respondeat Superior | Latin term that means “Let the master answer” |
| Good Samaritan Law | Covers health care workers from liability when providing aid in a life-or-death situation. |
| Uniform Anatomical Gift Act | Act that states that a person 18 or older may give all/any part of his/her body after death |
| authorization Form | In addition to a signed consent form it is necessary to obtain this for disclosure of PHI not included in the consent. |
| PHI | anything that can identify a patient as an individual, such as SS#, name, address, etc. |
| active listening | giving the speaker your undivided attention, mentally focusing and concentrating on the message being relayed |
| triage | Selection of patients for treatment according to the seriousness of their ailment |
| answering service | Business that specializes in taking and relaying telephone messages when offices are closed |
| incoming phone calls | should be answered before the third ring |
| appointment reference sheet | A schedule of patients to be seen by the physician that the medical assistant prepares for both physician and staff. |
| stream scheduling | System of advance appointment scheduling in which patients are given specific periods of time for office visits and procedures. |
| true wave | All patients are scheduled on the hour; patients are seen in the order in which they arrive. |
| modified wave | pts are scheduled at the 1st half of each hour; no appointments scheduled the second half-hour. |
| open hours | allows a pt to walk in anytime within a specified time frame; they sign in and are seen in order of their arrival. |
| guide | divider used in a filing system to guide the eye to a section of a file |
| outguide | Manila sheet or folder inserted when a file is taken from a file drawer or cabinet to signal that it has been removed from the file; a substitution card. |
| alphabetic name sequence | Simplest and most popular filing method, easy to understand, doesn’t require cross reference index. |
| Vertical Filing | Traditional upright steel cabinet with 3-5 drawers |
| Lateral Filing | Most popular because they require less floor space; upright shelf files that resemble a bookcase |
| Automated Filing | usually found in large clinics and hospital facilities; used for offices with 10,000 or more records |
| inside address | Part of a business letter that indicates who the letter is going to |
| Nine-digit zip codes (ZIP + 4) | speeds sorting and delivery; The four-digit add-on number identifies city block, building, or P.O. Box. |
| Certified mail | Service of Post Office that provides a receipt to the sender of 1st-Class Mail and record of its delivery. |
| Registered mail | First class mail service that provides, for a fee, a record that mail has been delivered. |
