| A | B |
|---|
| follow-up | to find out more or do more about something |
| finishing touch | the final interaction after a sale |
| well received | liked |
| up-to-date | current |
| suspicious | not trustworthy |
| "living" record | information about a customer that can be updated at any time |
| public knowledge | information anyone can share with the public |
| upcoming sale | a sale in the near future |
| violate | to disobey a law, rule, or agreement |
| potential | possible |
| build up | to improve or make bigger |
| safe keeping | to keep from getting lost |
| suited to | appropriate for |
| phone savvy | common sense about using the phone |
| tips | advice |
| promotional event | an activity used to advertise a store opening or sale |
| slogan | a short phrase used by companies that are advertising |
| etiquette | the rules for polite behavior in soceity |
