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Yr 11 Busman - Communication Definitions

Mission statementCaptures what a company does and how it works.
ValuesThings that a business regards as important.
VisionWhere the company will be in the future.
GoalsStatements of direction that spell out how a vision will be achieved.
ObjectivesBreak down goals into detailed statements of intention.
StrategiesIdentify the action to be taken to achieve objectives.
PerceptionThe individual way one looks at or ‘sees’ things.
EthicsPractices based on what we think of as right and wrong.
Active listeningInvolves hearing the words, understanding the meaning and providing feedback.
Closed questionsRequire a specific, factual answer.
Open questionsExplore a topic and require complex information, explanations or opinions.
InterviewA structured conversation between people.
NegotiationA process whereby two or more people come together to reach an agreement.
MinutesA record of the outcomes of a meeting.
TeleconferencingLive communication between numbers of people located in different places using a telephone link-up.
Mind-mappingA form of visual note-taking.
LogoA symbol or emblem used to identify a business.

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