| A | B |
|---|
| Mission Statement | A short, specific written statement of the reason a business exists and what it wants to achieve |
| Goals | precise statements of results the business expects to achieve |
| Policies | guidelines used in making consistent decisions |
| Procedures | descriptions of the way work is to be done |
| Responsibility | the obligation to complete specific work |
| Authority | right to make decisions about the responsibilities should be accomplished |
| Accountability | taking responsibility for the results achieved |
| Unity of Command | means there is a clear reporting relationship for all staff of a business |
| Span of Control | number of employees who are assigned to a particular task and manager |
| Organization Chart | a diagram that shows the structure of an organization, classifications of work and jobs, and the relationship among those classifications |
