| A | B |
|---|
| Troubleshooting | problem-solving process |
| First Step | Screen shot of error message |
| Linux PC | runs Linux operating system |
| one to five years | standard life of a computer |
| EPA | Environmental Protection Agency |
| Environmental Protection Agency | has basic info on disposing of electronics |
| Road Map | example of a problem-solving process |
| First step problem solving process | uses What-if statements |
| collect facts | do this after defining problem |
| investigation & analysis step | provides into needed for accurate decision |
| expert sources | when unsure of consequences of actions get this |
| evaluate performance | after putting solution into place |
| Researching | this action should occur before purchasing computer etc. |
| Warranty | shows terms of guaranteed repair/replacement |
| 3 to 5 years | Useful life of computer (general rule) |
| Donate | best option for disposing of usable computer |
| click start button | click Help and support after doing this |
| Evaluate solutions | 5th step of problem-solving process |
| Investigate and Analyze the problem | Second step of problem-solving process |
| Define the Problem | 1st step of problem solving process |
