| A | B |
| integrity | firm adherence to a code of moral values |
| honesty | straightforwardness of conduct;adherence to the facts |
| accountability | an obligation or willingness to accept responsibility or to account for one's actions |
| dependability | reliable |
| flexibility | ready to adapt to new, different or changing requirements |
| quality | a commitment by everyone inthe organization to exceed customer expectations |
| esteem | the degree to which people value themselves and others. Part of a person's self-concept |
| attitude | a person's outlook on life that shows how he or she feels and thinks about other people and situations |
| self-concept | recognition of both your strenths and weakensses. Acceptance and feeling good about yourself. |
| self-talk | made up of all of the negative and positive thoughts we have about ourselves |
| values | things that each person believes to be true and important |
| work ethic | a standard of conduct and values for job performance |
| termination | the end of employment or the loss of a job |
| penalty | a loss or hardship due to some action; such as breaking company rules or policies |
| reprimand | a severe expression of disapproval |