| A | B |
|---|
| consumer | one who buys or uses products |
| goods | physical objects that are produced |
| services | actions that are performed (labor) |
| marketplace | all goods and services available for sale to the general public |
| retailers | those who sell goods or services to the consumer |
| consumer advocates | people or organizations who work on behalf of consumers |
| redress | remedy for a wrong or loss |
| consumer action panels | groups formed by trade associations to address consumer complaints |
