| A | B |
|---|
| customer service department | The department of a store which handles complaints and corrects problems |
| boycott | Refusing to buy a company's product because you dislike how they do business |
| bait and switch | A tactic in which a store advertises a low-priced item in order to lure customers to the store, and then attempts to get them to buy a more expensive item |
| monopoly | Exclusive control of a market |
| consumerism | All the activities and measures that protect the rights of consumers |
| Better Business Bureau | The private consumer organization that helps people resolve problems with local businesses |
| license | A document which gives people the legal right to conduct a business or practice a profession |
| Division of Standards | The state agency that makes sure that gasoline pumps are accurate |
| U.S. Department of Agriculture | The agency responsible for maintaining standards of quality in the nation's food supply |
| Professional Regulation Department | The state department which issues licenses and permits to conduct a business or practice a profession |
| consumer advocates | Champions on the side of consumer rights |
| Food and Drug Administration | The agency that tests new health products |
| Federal Trade Commission | The agency that enforces laws against false or unfair advertising |
| Consumer Federation of America | A large national consumer organization with about 50 million members |
| Consumer Product Safety Commission | The agency that protects the public from unreasonable risk of injury from products |
| rational | Type of advertising that tries to get you to buy a product by giving you facts |
| convenience store | Store that stocks popular items, located near residential areas |
| electronic shopping | Making purchases on line with a personal computer |
| consumer | A person who selects, uses, and disposes of goods and services |
| off price and outlet store | Store that sells brand name and designer goods with prices discounted 20 to 70 percent |
| impulse buying | Making purchases on the spur of the moment |
| superstores and hypermarkets | Large stores which are similar to supermarkets but also sell mass merchandise items |
| warehouse store | Store about the size of a football field with a huge selection of items at low prices |
| unit pricing | An example is "Brand A, $2.98 a pound; Brand B, $3.10 a pound" |
| brand name | A word, picture, or logo on a product that helps consumers distinguish it from similar products |
| implied warranty | Even if an electrical appliance is sold without an expressed warranty, the understanding that it will work when it is plugged in and turned on is an ____________________________. |
| Recall | If it is necessary for unsafe products to be removed from the marketplace, the Consumer Product Safety Commission may issue a(n) ____________________. |
| Refund | A consumer who has purchased a defective product may wish to return it for a full ____________________ |
| grade label | The level of quality of a foodstuff is indicated on a(n) _________________________. |
| small claims court | A court which handles minor lawsuits up to a certain amount of money is called a(n) __________________________________. |
| Information | Interviews with experts, newspapers and magazines, directories, on line services, and the government are all reliable sources of ____________________. |
| department stores | Stores that have different departments selling clothing, home furnishings, gifts, jewelry, and services are _______________________. |
| comparison shopping | Checking the price and quality of a good or service in more than one store is called _________________________________. |
| clearance sale | A way to move end of season products from a store to make room for new merchandise is a(n) ____________________________. |
| generic products | Products with no brand name, a plain label, and a lower price are called ________________________________. |
| unit pricing | A standard measurement used as a basis for pricing different brands of a product is called ___________________________. |
