| A | B |
|---|
| buying signals | The things customers do or say to indicate a readiness to buy |
| closing the sale | Process of obtaining a positive agreement from the customer to buy |
| direct close | A closing method in which a salesperson asks for the sale |
| service close | A way to close a sale in which a salesperson explains services that overcome obstacles or problems |
| standing-room only close | A method of closing a sales that is used when a product is in short supply or when the price will be going up in the near future |
| trial close | An initial effort to close a sale |
| which close | Method of closing a sales that encourages a customer to make a decision between tow items |
| suggestion selling | A method of selling in which the salesperson recommends additional goods or services to the customer |
| customer relationship management | Identifying and understanding customer to form a strong, long-lasting relationships |
| allowance | Partial return of the sales price for merchandise that the customer has kept |
| cash-on-delivery sale | Transaction that occurs when a customer pays for merchandise at the time of delivery |
| layaway | A sales method that keeps merchandise in storage until the customer finishes paying for it. |
| on-aproval sale | An agreement permitting a customer to take merchandise (usually clothing) home for further consideration. |
| sales check | A written record of a sales transaction that includes such information as the date of the transaction, items purchased, purchase prices, sales tax, and the total amount due |
| sales tax | Percentage fee placed by the government on the sale of goods and services |
