| A | B |
|---|
| Human Resources | The people working in a business |
| Physical Resources | The equipment and other tangible items used by a business |
| Working Capital | The day-to-day money needed by a business to pay its bills |
| Formal Monitoring | When managers are officially checking, wtaching or recording the employee's activities in some way |
| Informal Monitoring | When an employee is being watched in a more subtle way e.g. to see how they are fitting in |
| Recruitment | Taking on new employees |
| Retention | Keeping employees on to benefit from their skills and experience |
| Redundancy | Having to reduce staff numbers and dismiss staff e.g. because of lack of work |
| Incentives | Additional rewards to recognise when people have exceeded targets or worked harder |
| Professional Culture | The way employees behave in an organisation |
| Employment Legislation | Laws that protect employees from unfair action against them by bosses or other people in an organisation |
| Targets | Goals or objectives set by an organisation |
| Outsourcing | Making use of outside agencies or businesses to carry out duties and responsibilities |
| In-house | Th direct use of employees to carry out duties rather than buying in from external bodies |
| Staff Turnover | The rate at which staff leave an organisation |
| ICT | The computer-based resources of a business |
| Job Description | Detailed list of the duties and responsibilities of an organisation |
| Person Specification | The skills and qualities needed by a person employed in a particular role |
| Succesion Planning | Employees recruited and developed to fill each key role in a business |
| Interpersonal skills | The abilities of individuals to effectively interact with colleagues and customers etc. |
